How long does kogan take

Share Article. How much does Kogan First cost? Can I try Kogan First for free? Kogan First benefits. Shipping upgrades. Exclusive discounts and sales events. Priority customer service. Is Kogan First worth it? How to cancel Kogan First. Confirm cancellation. Written by. Brodie Fogg is the Australian editorial lead at Reviews.

He has covered consumer tech, telecommunications, video games, streaming and entertainment for over five years at websites like WhistleOut and Finder and can be found sharing streaming recommendations at 7NEWS every month. Read More. I don't have a problem with that. However, with all the hype Kogan builds I just expected a bit better service than emails telling me they are thinking about processing my order, thinking about shipping my order,etc. I was suprised by system kogan has.

I like to weigh up my options just like ALL of you , but at least the guy even if he is working from his grandma's garage , still responded to emails, and had the item in stock. I'm disappointed in myself and suprised at kogan. That sums up the point of this discussion i started. A question I did ask though was who has had an experience with www. No one it seems. Fair enough. I think I've got myself worked up with kogan's marketing and set myself up for this disappointment.

Thanks for your comments. You know kogan doesn't sell cheap knockoffs right? They will sell the same products that you can get at your local stores.. Kogan - first experience. My experience so far: placed order Wednesday morning and received confirmation email. General Discussion. Best advice - don't buy from Kogan, and tell everyone the same. Feel free to pay full price at harvey norman.

Also, implying that kogan is a single person? Very disappointed. Will not be buying from them again. All good so far. Once an item did not turn up multiple items in 1 purchase. They 're-sent' the missing item. Kogan has the worst customer service.

There is no phone number to call, all emails. They offer a call back service but will never call you. They offer next day dispatch but that really means next week dispatch.

Any questions asked about your order will result in longer delays and holds on your order. They are dodgy! Shop anywhere else! Bought a TV and few other things from this website. All other smaller items were good and not even a single problem in delivery. Their delivery charges are a bit steep as compared to other websites. But that is just my opinion. Otherwise, the products are flawless and come with manufacturer warranties. Ordered a power board from one of there marketplace sellers and they sent me the wrong one, 6 weeks later after dozens of email, being lied to and palmed of there finally sending a envelope so I can send it back.

Let me make this clear, you for not get support with Kogan, they operate as if Fair Trade rules don't apply, very predatory business. I doubt I will ever use Kogan again thanks to the lies deceitfulness and disgusting treatment I received from Amberhill Online 1 of their traders. Sold me a faulty coxxyc pillow I had for under 2 weeks went to take cover off to wash the cover only and found the pillow was nearly split in 2.

Was told it was my fault and they want to replace with different pillow as they had none left but looking at their store on my deal they have 19 to sell I screenshot the photos from my deal Amberhill Online shop and sent it to them still being told I'm a liar and I split the pillow funny thing is I've worked in upholstery and with foam in my past foam does not just split.

Be very weary of this Amberhill Online they don't like to Honour their warranties. Tip for consumers: Just make sure you read the store policies and warranties. Also check your product as soon as it arrives. Products used: Warranty for 30 days and a 12 month warranty from Amberhill Online. I contacted Kogan immediately but they refused to refund or even cancel my membership! Terrible service. They obviously don't care about stealing from their customers.

I regret every buying on Kogan. By the way, the item y purchased arrived 11 days late and they did not take any responsibility. Shame on them. Online shopping, and the products descriptions are poor " may be deliberate " and when I got my order, after opening it out I knew straight away I don't want this, you simply can't refund your money!

What I was getting is the crappiest Chinies products what you can get from there. Really bad quality, cheapest plastic worst design. I was refused the refund and plus Kogan changed me extra money without reason, you can not talk to anyone why, so needed to cancel my card! No notification of this or anything. I never would have seen it if I had not checked my bank.

They keep harassing me with sales email and ads every day even though I was not giving my consent and was buying as a guest not registered with them. Dont want to give even 1 star, it shud be flagged red. They advertised KoganFirst free for 14 days with product I purchased. No product, no one to contact. Customer Service sucks, Kogan sucks!

I purchased some rubber training bands from Kogan. They provided me a tracking number, but this proved to be a bogus tracking number! After 3 months the goods did not arrive. They promised a refund, but I have never received it. After 4 more weeks of chasing for the promised refund the goods arrived. I sent them back unopened. They will not provide a refund as they claim the goods are not the same!

Liars and cheats. Never buy from Kogan, you will regret it if you do. Once we have received your completed application form, one of our representatives will contact you to discuss your situation and solutions that may be available to assist you. You are not required to provide supporting documents at the time you submit your application.

We will inform you if we require supporting documents. If you have been or are still paying for insurance on your credit card account s you may be eligible to make a claim with the insurer. Your account statement will indicate the name of the insurer you need to contact. This is standard practice when reporting for customers experiencing financial hardship.

Contact Us If you would like further information on how we may be able to assist you if you are experiencing financial difficulty in meeting your commitments, or would like assistance with completing an application, please call us on Monday to Friday from 9am to 9pm AEST, excluding public holidays. You may also find the following websites helpful, which provide information on managing your money: www.

Managing your account. Can I request that I no longer receive communications electronically? Online and Mobile Banking. What are my options to manage my Credit Card account? How do I access my credit card account online? How do I reset my password? How do you calculate my minimum monthly repayment? How do I view my Rewards Points balance?

How do I claim for missing Rewards Points? How many Rewards Points do I earn for every dollar spent on my credit card? You can use your Rewards Points to make eligible purchases at Kogan.

I have not received the item that I purchased using my Rewards Points, what do I do? You will earn the following: i. Can Rewards Points be transferred to other individuals?

No, rewards points can not be transferred to other individuals. Can I use my Rewards Points to partially pay for a Reward item? What do I do if my Reward has been received but is faulty or damaged? How may Rewards Points can I earn each month or year? There is no cap as to how many Rewards Points can be earned. How to re-link your credit card to your Kogan. Here are some tips to protect yourself online: Make sure you have an up-to-date operating system, browser, firewall, email filter, anti-virus software and spyware filter.

Avoid accessing Kogan Money Online in a public place or using a shared computer, if at all possible. Always type cards. Keep your Kogan Money Credit Card passcode and password secure and never disclose them to anyone. Review your Kogan Money Credit Card statements as soon as you receive them and report to us any suspicious transactions immediately. How can I tell which emails are genuine? As a rule, you should disregard any emails that: Request personal information, including your name, address, PIN or account details.

Contain misspelled words either in the email itself or a linked website as this may signal a potential scam. Seem too good to be true and are not from a trusted source.

How does Kogan Money Credit Cards protect my online account? When you make purchases online, Verified by Visa may provide you with an SMS Code to your mobile device only to complete the transaction at the checkout.

We also ask you to enter a password One Time PIN when you access features on Kogan Money Credit Cards Online that are considered high risk such as activating your card, choosing your PIN, viewing statements and notices, locking your card or reporting it lost or stolen.

This provides an extra layer of security to help protect your account from unauthorised access. How does Kogan Money Credit Cards protect my financial data?

There are a number of ways we protect your Kogan Money Credit Card account, so you can rest assured that your financial data is in safe hands: When you access your accounts and perform transactions in Kogan Money Credit Cards Online, your information is protected by bit SSL encryption. When you perform sensitive online transactions, such as money transfers, we will sometimes require a One Time PIN code which is sent only to your mobile phone. Account alerts are also sent to you when you make a change to your account to ensure that this is genuine.

These alerts can be managed in your online account. Session Timeout if you have signed on but are not using your online account for several minutes. What if I notice a suspicious transaction? Special Offers.

If applicable, lets you take advantage of a lower interest rate for the promotional period of the balance transfer. Whilst taking advantage of the above points, you should remember that no interest free days are applicable to retail purchases when you have a balance transfer.

This means any additional purchases will be charged interest at the Retail Purchase Rate. Also, when the promotional period ends, the balance transfer balance remaining at that point in time will revert to the Cash Advance Rate. How does a Balance Transfer affect the interest charged on my account? Once a balance transfer is processed on your Kogan Money credit card, the interest charges will be as follows: during the promotional period, balances transferred across will be charged an interest rate as per the balance transfer offer you accepted; there will be no interest free days, so this means all purchases will be charged interest at the applicable Retail Purchase Rate; and any transferred balances that remain outstanding at the end of the promotional period, will revert to the Cash Advance Rate.

The additional purchases made throughout the promotional period will remain at the applicable Retail Purchase Rate. What interest will be charged on any outstanding balance post the expiry of the balance transfer offer? What is the amount I can request for a Balance Transfer? How can I apply for a Balance Transfer? How can I get the most out of my Balance Transfer?

To get the most out of your Balance Transfer it is important that you follow the below recommendations: Make additional payments more than the Minimum Payment Due throughout the promotional period to reduce the amount you owe Ensure you pay the outstanding balance prior to the end of the Balance Transfer offer. Any outstanding balances that were transferred will revert to the Annual Percentage Rate for Cash Advances at the end of the promotional period.

Track any additional spending on the credit card, which will not qualify for interest free days while you have a Balance Transfer Close other credit cards and loan accounts once the balances have been transferred to your Kogan Money Credit Card. What are the benefits of closing your other credit card s and loans after a Balance Transfer? Some of the benefits from closing your other credit cards and loans are: It will help reduce the total amount of annual fees you pay Simplifying your finances and decreasing the number of cards you hold Reducing your ability to accrue additional debt, by decreasing the available credit options Potentially increasing your credit rating by reducing the amount of unsecured debt recorded against your credit bureau record.

If I have Balance Transfers at different rates, which one does my credit card payments get applied to first? We will apply payments firstly to: Monthly Instalment s for Fixed Payment Options due in the current Statement Period if applicable ; and then to the portion of the Closing Balance of your most recent statement which attracts the highest interest rate; and then to the portion of your balance which attracts the next highest interest rate; and so on.

What is a Balance Transfer fee and how is it calculated? What debts can be included in a Balance Transfer? You can request to transfer account balances from other financial institutions and stores, such as: — Other credit cards — Personal loans — Other types of unsecured credit The balances being transferred must be in the name of the Primary Accountholder of the Kogan Money credit card.

What debts cannot be included in a Balance Transfer? What happens if the total amount of the balances I want to transfer are more than my Credit Limit? Do balance transfers collect Rewards Points? Balance Transfers do not collect Rewards Points. How long will a Balance Transfer take to process? How will my Balance Transfer affect my interest free days?

Why might you consider a Balance Transfer? Balance transfers can help: Save you money on interest, if you are eligible for a promotional balance transfer rate Reduce the annual fees you pay, if you consolidate multiple credit cards balances in one and close other cards Combine multiple monthly payments into one, if you do a Balance transfer from multiple credit cards or personal loan products.

To set your password: Visit Kogan. Instalment Plans Fixed Payment Options. Repay in Monthly Instalments at fixed rate over a set term. Convert retail purchases from your current statement. Is the Fixed Payment Option amount part of my existing credit limit?